Non-Refund Policy

 

Thank you for choosing Soul ardour for your chocobons needs. We take pride in delivering high-quality products and ensuring customer satisfaction. However, due to the perishable nature of our chocobons and the personalized nature of our services, we have implemented a non-refund policy. Please read the following terms and conditions carefully:

 

1. All sales are final: Once an order is placed and payment is received, it cannot be canceled or refunded. We begin processing orders immediately to ensure the freshness and timely delivery of our products.

 

2. Quality assurance: We strive to maintain the highest standards of quality in our chocobons. If you encounter any issues with your order, such as damaged or incorrect items, please contact us within 24 hours of delivery. We will work with you to resolve the issue promptly.

 

3. Personalized products: Many of our chocobons are customized or made-to-order, which means they are specifically prepared according to your preferences. Due to the personalized nature of these products, we cannot accept returns or offer refunds unless there is a quality issue as mentioned in point 2.

 

4. Allergen information: We provide detailed information about the ingredients used in our chocobons, including potential allergens. It is the customer's responsibility to review this information and ensure that the products are suitable for their dietary needs. We cannot be held liable for any allergic reactions or health issues arising from the consumption of our products.

 

5. Delivery issues: We are not responsible for any delays, damages, or loss of products that occur during shipping or delivery. Once the chocobons leave our premises, the responsibility for their safe and timely arrival lies with the shipping carrier. However, we will assist you in resolving any delivery-related issues to the best of our abilities.

 

By placing an order with Soul ardour, you acknowledge and agree to abide by this non-refund policy.

 

If you have any questions or concerns regarding this policy, please contact our customer service team at info.soulardour@gmail.com.