Terms and Conditions

 

Terms and Conditions

 

  1. Application of Terms These Terms and Conditions apply to all purchases and transactions made through the website of Soul ardour. By using our website, you agree to these terms.

  2. Products Our chocobons are handmade cookies, freshly prepared with high-quality ingredients. We aim to provide accurate descriptions and images of our products, but cannot guarantee that colors and textures will be accurately displayed on your screen.

  3. Orders and Payments Orders are placed through our website and are subject to availability. Payments are processed (via major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay through popular digital payment platforms such as iDeal,Apple Pay & PayPal) and must be completed before the order is processed and shipped.

  4. Shipping and Delivery We aim to process and ship orders within 1-2 working days. Estimated delivery time varies depending on the destination. Shipping costs are clearly stated during checkout and include both shipping and packaging fees. Please refer to our Shipping Policy for more information.

  5. Returns and Refunds Customer satisfaction is our priority. If you are not satisfied with your order, please contact us within 24h of receipt. Please refer to our Refund Policy for more information.

  6. Privacy and Security We respect your privacy and protect your personal information. Please refer to our Privacy Policy for more information.

  7. Intellectual Property All content on our website, including images, text, and designs, is our intellectual property and may not be reproduced or distributed without our permission.

  8. KOR (Kleineondernemersregeling) We want to inform our customers that Soul ardour operates under the Small Business Scheme (Kleineondernemersregeling) in the Netherlands. This means that we are eligible for a tax reduction and may not charge VAT on our products. Please feel free to reach out to us if you have any questions regarding this matter.

  9. Governing Law These Terms and Conditions are governed by Dutch law. In case of a dispute, we will attempt to resolve it amicably. If this is not possible, the dispute will be submitted to the competent Dutch court.

  10. Contact Information For questions, comments, or complaints, you can contact us via our contact page. By using our website, you agree to these Terms and Conditions. We reserve the right to amend these terms at any time without prior notice.