Shipping Policy

 

Thank you for choosing Soul ardour for your chocobons needs. We strive to provide a seamless and reliable shipping experience to ensure your chocobons arrive fresh and delicious. Please read the following shipping policy carefully:

 

1. Shipping Methods: We offer various shipping methods to accommodate your needs. The available options will be displayed during the checkout process. Please select the most suitable method based on your location and desired delivery timeframe.

 

2. Processing Time: We require a certain amount of time to prepare and package your chocobons before they are ready for shipment. Our standard processing time is 1-2 business days. Please note that this does not include weekends or holidays.

 

3. Shipping Time: Once your order has been processed, the shipping time will depend on the selected shipping method and your location. Estimated delivery times will be provided by the chosen transport supplier by email once your package has been posted. Please note that these are estimates and not guaranteed delivery dates.

 

4. Shipping Rates: Shipping rates are calculated based on the weight of your order, the destination address, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process.

 

5. Packaging: To ensure the freshness and quality of our chocobons during transit, we use appropriate packaging materials, including insulated boxes and ice packs if necessary. We take great care to protect your order from damage or spoilage.

 

6. Delivery Issues: While we strive to provide a smooth shipping experience, unforeseen circumstances may occasionally arise. We are not responsible for any delays, damages, or loss of products that occur during shipping or delivery. However, if you encounter any issues with your delivery, please contact us immediately, and we will assist you in resolving the matter to the best of our abilities.

 

7. International Shipping: At this time, we only offer shipping within NL/BE. We do not ship internationally.

 

8. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

 

If you have any questions or concerns regarding our shipping policy, please contact our customer service team at info.soulardour@gmail.com.